Shipping & Return Policy
Thank you for shopping with us! Your satisfaction is our top priority, and we strive to make your experience as seamless as possible. Below is our return policy to help guide you if you’re not completely satisfied with your purchase.
- Returns are accepted within 14 days of the delivery date.
- Items must be in their original condition (unused and undamaged) for a refund or exchange.
- Customized or personalized items are non-refundable unless defective.
Contact our support team within 14 days of receiving your item to initiate a return. Please include your order number and details about the item(s).
- A 20% restocking fee may apply for returns not due to defects or errors.
- We will provide a return shipping label if the item is eligible for return.
- For non-defective items: Return shipping costs will be deducted from your refund.
- For damaged, defective, or incorrect items: Return shipping is free.
- Ship the item back to us using the a label we provide.
- If your item arrives damaged or defective, please notify us within 7 days of delivery. Include photos of the damage in your message to expedite the process.
- We reserve the right to request additional evidence (e.g., videos or return of the item) to verify the claim.
- If the damage is determined to have occurred during shipping, customers are encouraged to file a claim directly with the shipping carrier. We’re happy to assist by providing necessary documentation, including tracking details, proof of purchase, and photos of the item as it left our facility.
- Once the claim is approved, we will replace the item or issue a full refund, including shipping costs.
- Exchanges or store credit are available as alternatives to refunds if preferred.
- Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
- Customers are responsible for return shipping on non-defective items.
- A prepaid return label will be provided, and its cost will be deducted from your refund. Return shipping for defective or incorrect items is no charge.
- Final-sale items, such as clearance or deeply discounted items, are not eligible for returns or exchanges.
- Due to their unique nature, vintage or repurposed items may have imperfections that are not considered defects. These items are sold as-is.
- Items returned as damaged or defective will be inspected upon receipt. If the damage appears to have been caused after delivery (e.g., due to misuse or improper handling), we reserve the right to deny the return and ship the item back to the customer at their expense.
- Repeated or suspicious return requests may result in additional verification steps or refusal of future returns.
- Items that do not meet the return conditions (e.g., used, damaged by the customer) will not be eligible for a refund. If this occurs, we can ship the item back to you at your expense.
- Please ensure all returns are packed securely to prevent damage during transit.
- All return requests must include the original order number for faster processing.
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Product Size & Measurement Disclaimer – All dimensions are listed in inches (L × W × H), measured by the longest point in each direction. Because most pieces are handcrafted or uniquely shaped, slight variations in size may occur. Dimensions represent the approximate product size, not the packaging or box size. When applicable, we round to the nearest ⅛ inch for consistency. Because many of our items are handcrafted, one-of-a-kind, or rediscovered treasures, natural variations are part of their charm and character. By purchasing, you acknowledge that product photos are for illustrative and marketing purposes only, and may not represent the exact size, scale, or appearance. Always refer to the listed dimensions before ordering.
We appreciate your understanding and are here to assist with any questions or concerns you may have. If you have any further inquiries, please don’t hesitate to contact us.
Privacy Policy
Privacy Policy – At Just Debris LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
- Information We Collect – We collect personal information such as your name, email address, phone number, shipping and billing address, and payment details when you create an account, place an order, or contact our support team. We may also collect non-personal data, such as browsing behavior and device information, to enhance your experience.
- Limitation of Liability – To the fullest extent permitted by law, Just Debris, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, our products or purchase of products. Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.
- How We Use Your Information – Your information is used to process and fulfill orders, improve our products and services, communicate with you about orders or promotions, and respond to inquiries. We may use data analytics to better understand user behavior and improve website functionality.
- Protecting Your Information – We implement a variety of security measures, including encryption and secure servers, to protect your personal data. Only authorized personnel have access to your information, ensuring your data is handled safely.
- Sharing Your Information – We do not sell or trade your personal information to third parties. We may share your data with trusted service providers who assist with payment processing, shipping, and marketing but only to the extent necessary to provide these services. All partners are obligated to maintain the confidentiality of your information.
- Cookies and Tracking – We may use cookies to enhance your shopping experience, remember your preferences, and analyze website traffic. You can modify your browser settings to manage cookies, though disabling them may affect website functionality.
- Your Rights – You have the right to access, modify, or delete your personal information at any time. To request changes or to opt out of marketing communications, please contact our support team.
- Changes to This Policy – We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.
- Contact Us – For any questions or concerns regarding our Privacy Policy, please contact us.
Your trust is important to us, and we are committed to maintaining your privacy while providing a secure and enjoyable shopping experience.
Terms and Conditions
- UUGeneral These Terms and Conditions govern your use of the Just Debris website and the purchase of any products. By accessing or using our site, you agree to these terms. We reserve the right to update or modify these terms at any time without prior notice.
- Product Descriptions We strive to ensure that all product descriptions, images, and information on our site are accurate and up-to-date. However, we do not warrant that product details are error-free. If a product does not meet your expectations, refer to our Return Policy for guidance.
- Orders and Payment All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information. Payments must be made through the methods specified on our site. Prices and availability of products are subject to change without notice.
- Shipping & Returns – Delivery times depend on your location and chosen shipping method.
- Returns and Refunds – If you need to return an item, please do so within 14 days of receiving it. Contact our support team to get a prepaid return shipping label. Once we receive and inspect the returned item, a refund will be issued to your original payment method. Please note that a 20% restocking fee applies to all returns. Additionally, if the return is due to a change of mind and not a defect or our error, the cost of return shipping will be deducted from your refund.
- Privacy Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
- Intellectual Property All content, including text, images, logos, and graphics, on the Just Debris website is the property of Just Debris or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.
- Limitation of Liability Just Debris shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website. This includes, but is not limited to, loss of profits, data, or other intangible losses.
- Governing Law These terms and conditions are governed by the laws of [your jurisdiction], without regard to conflict of law principles.
- Changes to Terms We may update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our website constitutes acceptance of these changes.
- Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us.
- Food & Liquid Use Disclaimer: Items are offered as a decorative or collectible piece only. If used for food or liquids, please do so at your own discretion and risk. Due to age, finish, or material type, we cannot guarantee food safety or waterproofing.
- Candle Use Disclaimer: A candle may be included and is intended as a decorative accent only. Melting wax or heat may damage natural wood surfaces, and wood is a flammable material. If used, please do so with caution and at your own discretion and risk.
By using Just Debris, you confirm that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Just Debris for your shopping needs.
Natural Material Policy
Natural Materials – At Just Debris, we take pride in our unique, handcrafted art pieces made from repurposed natural wood. Each item is responsibly sourced and harvested outdoors, ensuring that every piece has its own story and distinctive characteristics. To preserve the quality and integrity of our products, all raw materials are treated in a kiln at 160 degrees for 12 hours to eliminate any living organisms that may have penetrated the wood. However, due to the natural and raw nature of our materials, we recognize that this process may not be perfect.
Disclaimer:
At Just Debris, each Art Collection piece is handcrafted from responsibly sourced natural wood, driftwood, and other organic materials — often combined with subtle metal accents for strength and balance. Every creation highlights the inherent textures, grains, and imperfections that make natural materials so captivating. These variations in tone, shape, and surface are not flaws but authentic characteristics that give each piece its one-of-a-kind personality.
All wood elements are carefully prepared and kiln-treated when applicable, while natural mosses, botanicals, and found materials are handled with respect for their integrity. Some gentle variation or aging may occur over time, adding to the work’s organic charm. Product photos are for reference only; actual items may differ slightly.
By purchasing, you acknowledge and embrace the individuality of handcrafted, natural-material art. For questions or care recommendations, please contact our customer support team or visit our Policies page for more details.
Consumer Acknowledgment – By purchasing our products, consumers understand and accept the inherent variability in natural materials and the treatment process. While we do our best to ensure that every piece is safe and of the highest quality, slight imperfections or natural variances are part of what makes our handcrafted art special and unique and you acknowledge and accept any associated risks and assume liability when buying natural products. We appreciate your understanding and commitment to celebrating the beauty and authenticity of handcrafted art.
We value our customers’ trust and commitment to embracing the authenticity and beauty of our naturally crafted art. For any questions or concerns, please contact us.
Silver Tone Alloy Metal Description – Our silver tone alloy metal beautifully combines durability and elegance, offering the perfect balance between style and practicality. This versatile material boasts a bright, polished finish that mimics the look of sterling silver, creating a sophisticated appearance without the premium price. Known for its resistance to tarnish and corrosion, silver tone alloy ensures long-lasting wear and minimal maintenance. Ideal for statement pieces and everyday accessories alike, this alloy provides a radiant shine that enhances any outfit, making it a popular choice for those who appreciate high-quality craftsmanship with a touch of affordability.
Product Size & Measurement Disclaimer – All dimensions are listed in inches (L × W × H), measured by the longest point in each direction. Because most pieces are handcrafted or uniquely shaped, slight variations in size may occur. Dimensions represent the approximate product size, not the packaging or box size. When applicable, we round to the nearest ⅛ inch for consistency.
Food & Liquid Use Disclaimer:
Items are offered as a decorative or collectible piece only. If used for food or liquids, please do so at your own discretion and risk. Due to age, finish, or material type, we cannot guarantee food safety or waterproofing.
Candle Use Disclaimer: A candle may be included and is intended as a decorative accent only. Melting wax or heat may damage natural wood surfaces, and wood is a flammable material. If used, please do so with caution and at your own discretion and risk.